Technology Assistance and Resources

Trouble with your Chromebook?

Follow the links for helpful tips and troubleshooting directions for common technology issues:

Jeffco Tech Tips Google Chrome Devices 
Chromebook Help and Troubleshooting

Summer Device Support

Families who need instructional, repair, or troubleshooting support for their student’s district-provided device this summer should visit Jeffco’s TechforED webpage and click on the Summer Device Support button for more information.


Current Senior Students:
The Lenovo 100e devices came with a one year manufacturer warranty. If repair is necessary and it is due to a faulty device these costs are no longer covered under warranty. See repair cost list below. 

Any Chromebook repairs that are under $100 will automatically be completed and a fee will be added to student accounts. If a repair or replacement parts total more than $100.00 you will be notified before any repairs are completed and approval will be required in order to proceed.  

If the device is damaged due to misuse or accident the repair cost will be the financial responsibility of the family. See Accidental Damage Warranty Insurance information below.

Current 9th, 10th, and 11th grade Students:
Lenovo 300e devices belong to the district and will be repaired for the life of the device UNLESS there is accidental damage caused by the student. The student/family is responsible for these costs. Families may purchase ACCIDENTAL DAMAGE PROTECTION PLANS through the district (see link below)

*DRHS will send in the device to Lenovo for repair and the students will check out a "loaner" device from the library.

ADP Flyer

Accidental Damage Warranty Options:
Starting in the fall of 2019 families have the option to purchase Accidental Damage Warranty directly from our distributor. This is a great option! The cost to repair one damaged screen is more than the cost of a 4-year warranty.

There are many plans available. Click on the following links to learn more:

District Information on Accidental Damage Warranty Insurance

Purchase Accidental Damage Warranty

What happens if a device breaks or is not working correctly?

These Chromebooks are the student’s responsibility. We HIGHLY recommend a case for the Chromebook and that the device is stored in a safe location when not in use. We will follow the same policy as if you damaged or lost a textbook, or if an item is lost or stolen. If stolen, or damaged by someone else, immediately file a police and incident report in the main office.


What to do when your device is not working correctly:

  • Inform your teacher
  •  Call the district helpline at (303) 982-3438
  •  Bring your device in for repair and receive a loaner from the circulation desk in the library



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